Otway Estate

Terms & Conditions

Credit card details are required for security purposes, regardless of payment method. A deposit equal to one nights booking must be paid at the time of booking to secure the reservation.
The balance owing may be paid upon arrival by credit card, or 1 week prior to arrival if arrangements have been made to pay directly to our account.

Management reserves the right to cancel your booking if it is found you have breached our Pet terms and conditions, General terms and conditions or due to emergencies outside of our control such as fire danger or other environmental issues.

If cancellation is made prior to 7 days before date of arrival, the balance of the deposit will be refunded less a $30 administration fee. It may be possible, at the managers discretion, to transfer your booking to a new date and therefore accrue no penalty.
If cancellation is made within 3 days of date of arrival, 100% of the booking total will be charged and no refund is possible.
If the guest does not show, the booking total in full will be charged.
If you have booked and need to change your date, please contact the accommodation manager to discuss. We try to accommodate transfers where at all possible. Guests making more than 3 date change requests for their booking, will be charged a $90 fee.

No later than 7 days prior to arrival to avoid the charges of 1 room night. All cancellations attract a 10% administration/card fee.