Walhalla's Star Hotel

Terms & Conditions

BOOKINGS
A valid credit card number (VISA or Mastercard) is required to hold a reservation. We do not hold tentative bookings. On reservations of 4 rooms or more that are booked via one person a deposit of $50 per room per night will be charged to your credit card when the reservation is made. This deposit is non-refundable if the booking is cancelled (regardless of notice given).

PAYMENT
On check-out, payment can be made by VISA, Mastercard, cash or EFTPOS. IMPORTANT: As of 1 July, 2011, payments made by VISA or Mastercard will be subject to a 1.5% surcharge.

BACK TO BASICS rates - Your credit card will be charged in full on booking - NO REFUND, NO CHANGES, NO CANCELLATION. NO QANTAS Frequent Flyer Points with "BACK TO BASICS" rate.

CANCELLATIONS [note details for "Back to Basics" rate below]
Walhalla's Star Hotel is a small retreat and late cancellations have a significant impact. If a reservation is cancelled and you do not rebook for another date at the time of cancellation, the following applies;
> Cancellations between 7 days & 72 hours = $50 cancellation fee (per room/per night)
> Cancellations within 72 hours = 100% fee of first night's accommodation
> Cancellations within 24 hours = 100% fee of the total stay
Please note that on Long Weekends (inc Easter) a $50 per room/per night cancellation fee will be charged regardless of the notice given.

BACK TO BASICS rate - NO REFUNDS, NO CHANGES, NO CANCELLATIONS ALLOWED so please select carefully.

SPREETS VOUCHER BOOKINGS - Maximum 2 people per booking in king deluxe room [NOTE babies are counted as "people"]. Voucher valid from 01/02/11 - 02/02/12. Not valid for Long Weekends or Easter. A VISA or Mastercard number is required at time of booking. Two nights are to be consecutive. $100 booking amendment fee will be charged if booking changed prior to 72 hours of arrival. No amendment of the booking is possible within 72 hours of arrival. Voucher will be void. Cancellation of the booking within 72 hours and 24 hours of arrival will void your voucher. You will need to provide you PIN at this time. A $200 fee will be charged if you fail to provide your PIn at this time. A "no show" fee of $200 will be charged if you make a reservation, do not cancel or advise non-arrival [within 24 hours of arrival date] and/or fail to arrive on your booked date. If you are not going to use the room, you MUST advise us to avoid being charged a $200 "no show" fee. Cancellation within 24 hour ours of arrival will be classed as "no show" and $200 will be changed. Continental buffet breakfast included. Housekeeping service not included during stay. Not redeemable for cash. QANTAS Frequent Flyer points not available to SPREETS voucher bookings.

NOTE: These conditions apply to reservations made by telephone, online or email direct with Walhalla's Star Hotel. Reservation made under "special deals" or via 3rd party websites like qantas.com or wotif.com are subject to the cancellation conditions outlined on those websites. We recommend that you have travel insurance to cover cancellations in unfortunate circumstances.

BYO
Walhalla's Star Hotel is NOT a BYO premises. Beverages not purchased from Walhalla's Star Hotel cannot be consumed on the premises (this includes the bedrooms). We have a 24 hour guest bar available should you feel the need for a beer at 4am.

NOISE
Walhalla and Walhalla's Star Hotel is a quiet place. This is why people come to the hotel...to get away, relax and enjoy the peaceful surroundings. For this reason we have a rule that there be no noise after 11pm and this includes the bedrooms. If you are intending to come to the Star Hotel with a group of friends with the plan to "party-on", may we suggest that you select another hotel.

CHILDREN
Walhalla's Star Hotel is place of relaxation where people come to unwind and get away from their every day routine. The hotel was not designed with children in mind. We have readily accessible alcohol in guest bars, no children play areas, steep stair wells, we are not able not cook children's meals and in winter we have unattended and non protected open fires. There's also no television. We therefore recommend that the hotel is not suitable for any child under 12yo.

ROOM ALLOCATIONS & REQUESTS
We are happy to take requests for particular rooms within the hotel. However, while we will try to ensure that you are given your room of choice, we can offer no guarantees due to operational reasons. The exception to this rule is "Black Diamond" which is our suite for guest who have impaired mobility. If you require "Black Diamond" please advise us when you make your reservation and this room WILL be held for you. You will be advised if it is NOT available when you make your reservation. Please note that we have 4 ground floor rooms, if you require a ground floor room, please advise us when you make your booking. People who request ground floor rooms get priority over those who don't. If you are not able to use stairs, please request a ground floor room.