Cliff Top Boutique Accommodation

Terms & Conditions

Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Cliff Top Boutique Accommodation.

Prices are quoted in Australian dollars and are on a per Suite per night basis. The rates are subject to change without notice until booking is paid in full. All prices include 10% GST.

HOW TO BOOK:

Reservations can be made online at www.clifftop.com.au or by calling reservation on + 61 3 5952 1033.
For further information please contact the property directly.
All bookings must be fully paid for by credit card at the time of booking.
Photo ID will be required upon arrival to prevent credit card fraud.

ADVANCED BOOKINGS:

Cliff Top Boutique Accommodation will not guarantee or confirm a booking or reservation made more than 365-days (1-Year) prior to arrival. Requests and booking expression of interests can be registered; however no guarantee on availability or rate can be made. Cliff Top Boutique Accommodation reserves the right to reject with reasonable notice any and
all bookings made beyond 365-days.

CREDIT CARD SURCHARGE:

Payments by credit card will incur a transaction fee reflecting bank charges incurred by the Cliff Top Boutique Accommodation for card payments. Current fee is 1.5% of the transaction total for Visa and MasterCard. American Express credit cards attract a higher rate of 3.5% Fees are subject to change, and applicable fees will be confirmed. Payments by
EFT Direct Deposit, Cheque, Cash or EFTPOS do not incur transaction fees.

ARRIVAL / DEPARTURE:

Check-in time: after 15:30 (3:30pm)
Check-out time: prior to 10:30 (10:30am)
Late check-out after 10:30am – Will attract and additional fee,
subject to availability.
Minimum lengths of stay apply during special event periods, as
determined by Cliff Top Boutique Accommodation.

All Cliff Top Boutique Accommodation suites are NON SMOKING Cliff Top Boutique Accommodation’s management reserves the right to charge your credit card $500.00 for additional cleaning and deodorising in the event that smoke can be detected in your suite.
Cliff Top Boutique Accommodation maximum rooming configuration for all suites are as follows:
Suites = 2 persons (Couples)
Cliff Top has additional beds available for some Suites please consult your reservation consultant at the time of booking for your requirements.

Cliff Top Suites are equipped with King and Queens size beds. Selected Suites have the option to convert this King bed into two King single beds - if the single bed configuration is required please advise your preference at time of booking.

VISITORS:

All visitors are required to vacate the building by 10pm. Only registered guests up to the maximum rooming configurations can stay afterwards.

IDENTIFICATION:

Adequate identification is required at time of check-in at Cliff Top Boutique to verify your identity. A current drivers licence, passport or other form of photo identification (ID) will be asked for prior to check-in.
We require all credit card usage to be accompanied by an official Government issued ID which includes a photo and is valid at the time of your arrival. This ID may be copied and stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card crime. We believe that this policy best protects our guests and benefits all credit card holders, far beyond a simple signature comparison. As per our privacy policy, any personal information contained on the collected identification will not be on-sold, will be securely stored and
carefully disposed of at the end of its usefulness. If you do not agree with this policy, then you must arrange an
alternative payment process, ensuring that any EFT money transfer is completed seven (7) working days prior to your arrival and that you have adequate cash on arrival to cover the security bond / deposit. We do not accept personal or company cheques, money orders or foreign
currency on arrival.

SECURITY BOND / CREDIT CARD AUTHORISATION:

A credit card authorisation (pre-auth) maybe asked for at time of check in and will be used to cover incidental items such as (but not limited to):

• Telephone/Internet charges.
• Any breakages or damage incurred during your stay.
• Any excessive cleaning charges, above the normal level of cleaning
due to the Suites or Studios being left in an unacceptable state.
• Any recreational charge.
• Additional servicing charges.

We may pre-authorise you credit card upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a
period of up to 10-days. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot benegotiated.

CASH BOND POLICY:

Without the above mentioned credit card (pre-auth) bond, we can accept a cash security bond at time of check-in. This is at our Property Managers / Reception staffs’ discretion. We reserve the right to reject bookings, evict and / or remove guests who cannot provide enough bond to cover potential damage / charges. Guests who damage property will be blacklisted from Cliff Top Boutique Accommodation and we may choose to involve / notify the police. All cash paying / cash bond guests must agree to allowing Cliff Top Boutique Accommodation to make a photocopy of at least one form of
government issued photo identification at time of registration / check-in.

The minimum cash required is as follows:
Suites = $200.00
Studio Apartments= $250.00

Cash bonds will NOT be refunded until a complete inspection of the vacant apartment by our staff has been conducted. The registered guest name must exactly match the name provided on the photo identification. This person is responsible for the suite and its contents for the period of registration. The registered guest will be liable for damages caused by third parties, including but not limited to visiting friends; regardless of whether the registered guest is present or not at the time the damage occurs.

SERVICES PROVIDED:

All bed linen, bathroom towelling are provided. A complimentary selection of guest bathroom amenities is also supplied.
All Cliff Top Boutique Accommodation locations offer bi-weekly housekeeping service (twice within 7-days) and a daily re-fresh on all other days. A daily re-fresh is simply all beds made and fresh towels supplied. Bed linen is changed during the full service. Some discounted rates, including but not limited to our long-stay, international wholesale and student groups only offer a once weekly full service. The exact service schedule can be confirmed with reservations during your booking or with reception upon arrival. Should during your stay, you require an additional full service outside the normal cycle, this can be arranged at an extra fee. Reception is able to supply additional toiletries upon request at any time.

CANCELLATIONS:

Please note that we have a NO REFUND policy and the following cancellation fees apply:

• more than 30 days prior to arrival - 20% of the total tariff;
• 30 days or less – 50% of the total tariff; and
• 7 days or less – 100% of the total tariff.
• A request to amend booking dates within 60 days of your arrival will be treated as a cancellation.
• Travel insurance is recommended for medical and cancellation coverage.

In addition to any cancellation fee there is a minimum administrative fee of $50 if you make changes to a booking.

If you are unsure that your accommodation requirements are definite, we suggest you confirm these details before making any bookings with Cliff Top Boutique Accommodation.

TRAVEL INSURANCE:

We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.

UNACCOMPAINED MINOR / S:

A child / children who is / are travelling / staying without the accompaniment of an adult over the age of 18 years is considered by most airlines / hotels as an unaccompanied minor / s. Unaccompanied minor reservations are not accepted by Cliff Top Boutique Accommodation.

LIMIT OF LIABILITY:

We do our best to ensure your booking arrangements are satisfactory, however Cliff Top Boutique Accommodation does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

SPECIAL CONDITIONS:

If in the event that Cliff Top Boutique Accommodation cannot provide the
accommodation as requested, we will find alternative
accommodation in another Suite at the same property. In extreme cases we will relocate
guests to a nearby hotel of similar or better standard or offer a full In the event that a guest fails to pay immediately upon demand any amount owing to Cliff Top Boutique Accommodation, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Cliff Top Boutique
Accommodation reserves the right to deny access to the guest and ask that they vacate the premises.
If in the event that a guest has caused damage to the property or effected other guests / occupants of the property, Cliff Top Boutique Accommodation reserves the right to ask that guest to leave and forfeit any monies paid and will require the guest to pay for any damage caused. If a guest / occupant behaves in an unacceptable or aggressive manner to other guests / occupants or Cliff Top Boutique Accommodation staff, or is suspected of carrying out illegal acts on the premises, that guest / occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.
Cliff Top Boutique Accommodation buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Cliff Top Boutique Accommodation takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises. In that regard, we recommend that our guests obtain an appropriate level of travel insurance.

FORCE MAJEURE:

Guests and booking agents of Cliff Top Boutique Accommodation are allowed partial impossibility in an agreement (Accommodation Reservation and or Group Accommodation Agreement), where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or
curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. The Agreement may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.

CANCELLATIONS:

Please note that we have a NO REFUND policy and the following cancellation fees apply:

• more than 30 days prior to arrival - 20% of the total tariff;
• 30 days or less – 50% of the total tariff; and
• 7 days or less – 100% of the total tariff.
• A request to amend booking dates within 60 days of your arrival will be treated as a cancellation.
• Travel insurance is recommended for medical and cancellation coverage.

In addition to any cancellation fee there is a minimum administrative fee of $50 if you make changes to a booking.

If you are unsure that your accommodation requirements are definite, we suggest you confirm these details before making any bookings with Cliff Top Boutique Accommodation.

Cancellation of your reservation during your stay will be charged at the full rate quoted at time of booking for the intended length of your reservation.

SMOKING:

Cliff Top is a non smoking property. Smoking must be at least 10m from the property with all cigarette butts disposed of in a rubbish bin. Management reserves the right to charge your credit card $500 for additional cleaning and deodorising in the event that smoke can be detected in the room.