chill-out holiday accommodation

Terms & Conditions

• A deposit of 50%, must be received within 7 days after the Booking is taken. Bookings are not confirmed unless and until this deposit is received.
• Payment in full must be received no later than 21 days prior to your arrival (FORSTER) and 60 days prior to your arrival (THREDBO).
• Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
• We accept payment by the following methods:
Visa, MasterCard, Paypal, direct deposit into our bank account, bank cheque or money order.
• Personal cheques will be accepted if received at least 30 days prior to arrival. Cash payments are not accepted.
• Our bank details will be advised to you.

• If you wish to vary or cancel your Booking, please contact us immediately on 0415713026 or email info@chill-out.com.au.
• Your deposit is non-refundable in the event of a cancellation.
• Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
• A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
• An administration charge of $50 will be charged for any variation or cancellation.
• If the owner is able to relet the Property for the period cancelled a further refund may be made less administration charges, commissions and expenses.
• We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.