Randwick Lodge

Terms & Conditions

PAYMENT POLICY: FIRST NIGHT WILL BE CHARGED AT THE TIME OF BOOKING. THE REMAINING BALANCE IS PAYABLE DIRECTLY TO THE HOTEL ON ARRIVAL.
If you do not wish to settle the remaining balance of your booking on arrival, a credit card imprint of the remaining balance will be required before you are able to check in to your room.
If the credit card details provided for the deposit are found to be invalid, the hotel will allow 48 hours for a new card to be given. If no charge can be made from the original or new card given, the booking will be cancelled.

CHECK-IN POLICY: A VALID CREDIT CARD AND IDENTIFICATION IN THE SAME NAME THAT THE ROOM WAS BOOKED UNDER WILL BE REQUIRED OF THAT PERSON ON ARRIVAL.
If the credit card and/or identification presented on arrival are not in the same name of the booking, or if the person checking in is not the person who's name the room was booked under, check-in to the room will be denied.
The credit card used to pay the deposit will need to be sighted upon check in.
If your booking includes dates between 29th December and 1st January inclusive, a non-refundable deposit of the full amount of your stay will be taken when the booking is made.

THE DEPOSIT OF THE FIRST NIGHT HAS NO FEES OR SURCHARGES ATTACHED TO THE RATE. A SURCHARGE WILL APPLY TO CREDIT CARD PAYMENTS MADE FOR THE REMAINING BALANCE AT THE RECEPTION DESK.
VISA/MASTERCARD: 2%.
AMERICAN EXPRESS: 3%.
There is no surcharge for cash or eftpos payments. All deposit charges for the first night will not incur a credit card surcharge and will be free from any booking fees or charges. Credit card surcharges are non-refundable.

ALL HOT DEALS AND DO NOT DISTURB DEALS WILL BE CHARGED THE FULL AMOUNT ON BOOKING.

ALL EARLY BIRD DEALS WILL BE CHARGED THE FULL AMOUNT ON BOOKING.

AFTER-HOURS ARRIVALS
Reception hours are 8am - 8pm. If you are arriving outside of these hours, please contact the lodge prior to your arrival date to arrange an after-hours key collection.

Any bookings made with at least one stay date between 27th December and 1st January (inclusive) will have 100% of the all nights charged as a non-refundable deposit on the booking date.

CANCELLATION POLICY: FREE OF CHARGE UP TO 48 HOURS PRIOR TO 2PM ON YOUR ARRIVAL DATE.
Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm on your arrival date will incur a charge of the first night booked.
Any booking modifications requested after check in must occur at least 48 hours prior to the change taking place to avoid any charges.
Guests with Benefits loyalty bookings can be changed or cancelled up to 24 hours prior to 2pm on the arrival date. Any booking modifications within 24 hours of 2pm of the arrival date will incur a charge of the first night booked.

FREE CANCELLATION POLICY
The optional $5 nightly extra charge for the Free Cancellation Policy is non refundable itself. You cannot use this policy to override the non-refundable policy that affects 27th Dec - 1st Jan (inclusive). If you purchase this extra for any of these nights the $5 will not be charged.

HOT DEAL and DO NOT DISTURB DEAL bookings are non-refundable and cannot be changed. This non-refundable cancellation policy for HOT DEALS and DO NOT DISTURB DEALS supersedes any other cancellation policy mentioned in these terms and conditions or published on our website, if this deal has been booked instead of one of our standard room types.

EARLY BIRD bookings are non-refundable and cannot be changed. This non-refundable policy for EARLY BIRD bookings supersedes any other cancellation policy mentioned in these terms and conditions or published on our website, if this deal has been booked instead of one of our standard room types.

Any bookings with at least one stay date between 27th December and 1st January (inclusive) are non-changeable and non-refundable. This applies to all nights of a booking.